About The City of Cambridge:The City of Cambridge is a diverse and vibrant community that people of different ethnic, racial, religious, national, and other backgrounds call home. We take pride in our city's diversity and strive to create a workplace that is reflective of the community we serve. The city is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. We seek to hire, develop, and advance individuals who value antiracism, diversity, equity, and inclusion (ADEI), and are committed to embedding ADEI best practices and tenets in all aspects of our work.

About The Department of Human Service Programs:The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers.

About The Community Learning Center:The Community Learning Center (CLC) empowers a diverse community of adult learners to transform their lives and realize their potential through education, skills development, and community participation. Students are predominantly low-income Cambridge residents; come from a variety of ethnic, linguistic, and racial backgrounds; and are currently enrolled in English or Adult Basic Education classes or training.

About The Role:The Program Assistant will join the Admin Team at the CLC to welcome staff, students and the public at the CLC, assist them with their inquiries and support the work the CLC does. The position provides reception/customer service, data entry and general office support. We are looking for a dynamic individual with excellent customer service, communication, and organizational skills, who will be a team player and will flourish in a welcoming and dynamic environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide front desk coverage: 2 days/week
• Process PT hiring paperwork, staff agreements, and key fobs to personnel
• Manage and distribute live payroll checks to staff
• Accurately collect and review timesheets for weekly payroll
• Provide administrative support and participate in Friends of the CLC board meetings (non-profit agency that supports the CLC)
• Create and distribute student IDs
• Provide general support to the admin dept and all the CLC programs
• Enter data in LACES (state database)

General:

• Participate in CLC meetings and professional development activities. 
• Engage in ad hoc committees and Implementation Teams (i.e., Student Support, Staff Support, Outreach) to advance CLC's mission and core values.
• Other duties assigned as needed.

 MINIMUM REQUIREMENTS:

• Excellent customer service skills
• Bilingual
• Strong written and oral communication skills
• Strong organizational skills and punctuality
• Confidentiality and ability to meet deadlines
• Strong computer skills (including Microsoft Office Suite)
• Strong attention to detail
• Ability to work as a team as well as independently
• A commitment to racial equity and a desire to understand and interrupt systemic racism and other forms of oppression
• The City of Cambridge’s workforce, like the community it serves, is diverse.Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies

PREFERRED QUALIFICATIONS:

You will possess many, though perhaps not all, of the following characteristics and qualifications:

• A passion for collaboration, problem-solving, and learning new things
• Bilingual/bicultural identity
• Experience with data collection and data entry, word processing, spreadsheets and office equipment

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, WORK FLEXIBILITY AND ACCOMODATIONS:

• General office and classroom environment with air conditioning and fluorescent lighting; work to be performed onsite
• Job requires day and some evening work
• There is extensive computer use. Ability to access, input, and retrieve information from a computer. Ability to lift and carry up to ten pounds of books and papers.
• Ability to answer phones and maintain multiple files
• Ability to travel to meetings within the city
• Be comfortable to work primarily in a standard office environment with moderate noise level, telephones, personal computers, printers, and other office equipment

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

Summary of Benefits:

• This is an 11-month per year permanent position with salary paid over 12 months
• Health, dental and vision insurance
•  Vacation, personal and sick days
• Sick incentive pay eligibility
• Management bonus of $2700/year
• City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle membership

REQUIRED DOCUMENTS:

Please upload the following documents to complete your application:

• Resume
• Cover Letter

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